Refund policy
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Refund Policy
At The Correspondence Club, we stand behind everything we sell. If you're not completely satisfied with your purchase, we'll make it right.
30-Day Happiness Guarantee
We offer a full 30-day happiness guarantee from the date your order is delivered. If you're unhappy with your kit for any reason, contact us within 30 days and we'll issue a full refund or send a replacement — your choice.
No forms to fill out. No lengthy back-and-forth. Just email us and we'll sort it.
How to Start a Return
Email us at info@CorrespondenceClub.co with:
- Your order number
- A brief description of the issue
- A photo if the item arrived damaged
We'll respond within 24 hours with next steps.
Damaged or Defective Items
If your kit arrives damaged or defective, we'll send a replacement immediately at no cost to you. You do not need to return the damaged item.
Shipping Timeframes
Please note that our kits are shipped from our fulfillment partner and typically arrive within 8–14 days. We ask that you wait until day 15 before contacting us about a missing order, as packages are occasionally delayed in transit.
If your order has not arrived by day 20, contact us at info@CorrespondenceClub.co and we will investigate immediately and issue a replacement or full refund.
Non-Returnable Items
Opened wax bead refill packs are non-returnable unless they arrive damaged or defective.
Refund Processing
Approved refunds are processed within 5–7 business days and returned to your original payment method.
Questions? We're here. Email us at info@CorrespondenceClub.co and a real person will respond within 24 hours.